Support and Deployment Services

Support and deployment services

The services are customized,carefully designed and maintained through an IT Support model, which must be checklist driven.

Types of deployment services

On site deployment

This is where by our deployment team will carry out the roll out of the solution, setup, configuration and training.

Off site deployment

Where by our deployment team can carry out the roll out remotely without having been in the physical location of the client premises

Train the trainer approach

Whereby the the client will be trained and guided on how to do the deployment for themselves.

Types of support services

On site support

Our support team will come on site to resolve any issue that you may have, this includes any extra training on the product as well

Offsite support

Whereby a dedicated support team will be able to serve you through our helpdesk system. This support includes remote assistance.

Business benefits

  • Expert and professional technical support: ensure a fast turnaround and accurate support provision.
  • Capabilities to serve companies of all sizes in East Africa: Speed up your decision making process
  • Designed support packages around business requirements: through the use of world class products to enhance your support experience
  • Identify cross-selling and upselling opportunities: Produce a single , unified view of enterprise information
  • Updates and reports on IT status:

Key features

  • Support agreements to suit your needs
  • IT maintenance options
  • On-Site support / Off-Site support
  • Desktop support
  • Server support remote support
  • IT network support
  • IT connectivity support
  • Outsourced IT support