CRM solutions

Customer Relationship Management (CRM)

Customer relationship management is a system designed to help manage customer data, interactions and support; sales and marketing processes in order to develop profitable customer relationships

Types of CRM solutions

Sugar CRM

Sugar CRM Customer Relationship Management helps you acquire, retain, and develop profitable customer relationships. Whether your employees are conducting an in-person sales call, creating a marketing campaign, responding to a billing inquiry, or resolving service issues, they’ll always have the information they need to perform their jobs effectively and deliver outstanding customer experiences

Business Benefits

  • Flexibility: offers a myriad of add-ons which makes it the perfect CRM solution for small and large businesses alike. The platform is also built on open-source applications(customizable).
  • Project management: manage projects effectively by keeping track of the sales process, the marketing process, and customer support through one portal.
  • Mobility: can be accessed through mobile devices. This means that your sales team will never miss out on a potential sale.
  • Social networking: view activities from various social media sites such as Facebook, Twitter, and LinkedIn
  • Affordability: subscription rates are affordable to small and medium scale businesses and packaged to provide maximum business value.

Key features

  • Sales Force Automation
  • Opportunity Management
  • Contact Management
  • Sales Forecasting
  • Real-time Dashboards

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